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RETURNS POLICY
Last Updated: February 25, 2025
Who We Are
RINBUYGO (“we,” “us,” or “our”) operates rinbuygo.com (the “Site”), offering timeless minimalist fashion accessories crafted for your everyday elegance. We want you to love every piece you purchase, and our Returns Policy is designed to make your shopping experience worry-free and straightforward.
Our Commitment
We stand behind the quality of our products. If your order doesn’t meet your expectations, we’re here to help with an easy and hassle-free return process.
Return Eligibility
- Timeframe: We accept returns within 30 days from the date you receive your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them (e.g., tags attached, no signs of wear).
- Exceptions: Custom-made or personalized items are not eligible for return unless defective.
How to Return an Item
- Initiate a Return: Contact us at [email protected] within 30 days of delivery with your order number and a brief reason for the return.
- Receive Instructions: We’ll provide you with a return shipping label and instructions via email.
- Ship It Back: Pack the item securely in its original packaging and send it back using the provided label. We recommend retaining tracking information for your records.
Refunds
- Processing Time: Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you by email about approval or rejection.
- Refund Method: Approved refunds will be issued to your original payment method within 14 business days, depending on your bank or card issuer.
- Shipping Costs: Original shipping fees (if applicable) are non-refundable. Return the product to the address provided by our support team. Customers cover return shipping costs, except in cases of defective or incorrect items.
Damaged, Defective, or Wrong Items
- Report Within 48 Hours: If your order arrives damaged, defective, or incorrect, please email us at [email protected] within 48 hours of delivery with photos of the issue.
- Resolution: We’ll replace the item at no cost or issue a full refund, based on your preference and stock availability.
Non-Returnable Items
The following items cannot be returned unless damaged or defective:
- Items marked as “Final Sale” at the time of purchase.
- Products not purchased directly from rinbuygo.com.
International Returns (EU/US)
- EU Customers: Per EU regulations, you have a 14-day right to withdraw from your purchase without reason, extended to 30 days under our policy for added flexibility.
- US Customers: Enjoy our 30-day return window with free return shipping as part of our commitment to you.
- Customs Fees: Any customs or import duties paid on delivery are non-refundable.
Contact Us
Need help with a return? We’re just a message away:
- Email: [email protected]
- Phone: +1 (307) 410-6429
- Address: 3820 Woodglenn Pl, Casper, WY 82609, USA
