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Shopping Information
How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 5-14 business days after processing, depending on your location in the EU or US. Check our Shipping Policy for more info.
Do you offer free shipping?
Yes, we provide free shipping on all orders to the United States and select EU countries, with no minimum purchase required.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to monitor your shipment’s progress via our carriers (e.g., DHL, FedEx).
What if my order arrives damaged?
If your item is damaged, email us at [email protected] within 48 hours of delivery with photos. We’ll arrange a replacement or refund promptly.
Can I cancel or modify my order?
You can cancel or modify your order before it’s processed (within 1-2 business days). Contact us immediately at [email protected] with your order number.
Payment Infomation
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are processed safely through trusted third-party providers.
Chúng tôi chấp nhận thẻ tín dụng/thẻ ghi nợ lớn (Visa, MasterCard, American Express), PayPal và các tùy chọn thanh toán an toàn khác có sẵn khi thanh toán.
Is my payment information secure?
Yes, your payment details are encrypted using SSL technology and handled by secure third-party processors like Stripe and PayPal. We do not store your payment information on our servers.
When will my card be charged?
Your card is charged once your order is successfully placed and processed, typically within 1-2 business days after submission.
Can I get a refund if I change my mind?
Yes, you can request a refund within 30 days of delivery if the item is unused and in original condition. Please see our Returns Policy for details.
What happens if my payment fails?
If your payment fails, you’ll receive an email notification. You can retry with a different payment method or contact us at [email protected] for assistance.
